Cancellation & Return Policies

Cancellation Policy

Our cancellation policy is in place to ensure you maintain the commitment you made to yourself to pursue your goals. We understand that you may need to cancel your appointment and thus have created flexible cancellation procedures to ensure you make the most of your purchases.

 

GROUP PERSONAL TRAINING

At Conquer Training Inc. we want to see you achieve your goals so we allow and encourage make up sessions for any missed group personal training sessions. You must cancel your registration for a group personal training session at least 3 HOURS in advanced to receive your make up. Any sessions cancelled 3 hours or less prior to the classes start time will not receive any make up credit or refund. We greatly appreciate you cancelling your sessions if you will not be attending to allow waitlist participants to attend the session.

PERSONAL TRAINING

At Conquer Training Inc. we want to see you achieve your goals so we allow and encourage you to reschedule any missed personal training appointments, where space permits. You must cancel your appointment for a personal training session at least 24 HOURS in advanced. Appointments cancelled beyond this time will be charged in full. We greatly appreciate you cancelling your sessions if you will not be attending to allow our personal trainers to optimize their time spent here.

There are three ways to cancel and rebook your training with us:

  1. Online. . Please create an account if you are a new visitor. Select the My Schedule tab, find the appointment date and time and select cancel. Reschedule on the websites Group Personal Training page or Request an Appointment on the Personal Training page.
  2. Email info@conquertraining.guru . Please provide an email to us stating the date and time of your appointment, as well as, a date and time you would like to reschedule.
  3. Phone 613-542-6867. If you get our voicemail please ensure you leave a detailed message with your full name, contact number, and date & time of your appointment.

Return/Refund Policy

All purchases are non-refundable unless documentation for medical emergency is provided. If you have unused sessions remaining and are unable to complete the sessions due to health, childbirth or extenuating circumstances you may be refunded for the unused sessions based on the approval of management.

GROUP PERSONAL TRAINING

Make up sessions are permitted with the purchase of a Group Personal Training Pass when Conquer Training Inc. is given 3 hours’ notice prior to the start of the session. Failure to provide 3 hours cancellation notice for a group personal training session will result in the session being forfeited.  The make up session must also be used before the end of the term. Thus if  miss one of your group personal training sessions during the summer term you MUST take your make up class within the summer term as schedules and prices may change term to term.

PERSONAL TRAINING

When Conquer Training Inc. is given 24 hours’ notice before the scheduled personal training appointment there will be no charge. Failure to provide 24 hours cancellation notice for personal training appointments will result in the session being forfeited.